This site does not normally collect personal information about you. It does collect anonymous information about your behaviour.
We are committed to protecting and respecting your privacy, and aim to be clear and open about how your data is used. This page explains what data – personal and anonymous – we collect from you and how we use it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The National Council for Voluntary Organisations of Regent’s Wharf, 8 All Saints Street, London N1 9RL.

Information we may collect from you:

  • If you contact us, we may keep a record of that correspondence.
  • Anonymised details of your visits to our site, including which pages you visit and what you do. This is to enhance your experience of the site.


What are cookies?
A cookie is a small file which is placed on your computer by a site when you visit it. Basic cookies contain the site name and a unique user ID. The next time you visit that site, your browser checks to see if it has a cookie for it and sends the information contained in that cookie back to the site. The site then ‘knows’ that you have been there before, and can, for example, tailor your experience of the site. More sophisticated cookies allow you to do other things, like create accounts on a site or use an online shop.

Essential cookies

Some of the cookies we place on your computer allow us to remember your language (English or Welsh) and whether you prefer to read the Code version for small or large charities. These facilities will not work without cookies.

Google re-marketing cookie

We use a cookie to track you on other sites and show adverts to you based on where you have visited on our site. We do this to remind you of our services in case you wish to come back and buy them. We only use these cookies for 30 days after your last visit to our website. We do not control these cookies, so these will be unaffected by the choice you make today. You may opt out of the use of cookies by visiting Google advertising opt-out page.

Find out mare about Google and its policies and principles as regards advertising.

Non-essential cookies

Google Analytics cookies help us to improve your experience of our site but are not essential to its basic functioning. We use these cookies to collect non-personal information about your computer, including, where available, your IP address, operating system and browser type, for system administration purposes and to measure our effectiveness. They also enable us to estimate our audience size and usage patterns. This is statistical data about our users' browsing actions and patterns and does not identify any individual.


Can I refuse cookies?

Yes. You can use a setting on your browser which allows you to refuse to accept cookies. However, if you select this setting you will be unable to use certain parts of our site and it may not work smoothly.

Different browsers have different instructions for managing cookies and you may also be able to accept certain cookies and not others. For example, you may be able to refuse third party cookies.

Disclosure of your information

We may disclose your personal information to third parties if:

  • we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of sale and supply and other agreements; or to protect the rights, property, or safety of NCVO Knowhow Nonprofit, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.


Please send any questions, comments and requests about this privacy policy to


Our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.